When will my order arrive?

Most orders are processed within 1-3 business days. Once shipped, domestic orders typically arrive in 7-13 days. You’ll receive a tracking number via email the moment your package hits the road so you can follow its journey to you.

How do I know I’m picking the right size?

We use a standard unisex fit. To ensure the perfect vibe, check out our size charts in the product description. If you’re between sizes, we usually recommend sizing up for a more relaxed look.

What is your return/exchange policy?

If there’s a defect or we sent the wrong item, we’ll make it right immediately. Because we are a [small/original] shop, we accept returns/exchanges within 7 days of delivery, provided the item is unworn and in its original state.

Shipping

Shipping Rates

U.S. Shipping: $5

International Shipping: $10

Free Shipping: Automatically applied on all orders over $50

 

Shipping Window

Standard shipping: 8–16 business days from the date of purchase.

Delivery times may vary due to carrier delays, customs processing, or holidays.

 

Our Shipping Promise

If your order has not arrived within 18 business days from date of purchase, we will automatically issue a $10 coupon for your next purchase as a thank-you for your patience.


Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your package every step of the way.

Returns

Returns Eligibility (Important)

We only accept returns for items that are damaged, defective, or incorrect (wrong item received).

We do not accept returns or refunds for:

  • Incorrect sizing or fit
  • Change of mind
  • Preference-based returns
  • Items you simply do not like after receiving

Please review product descriptions and size guides carefully before placing your order.

7-Day Return Window

You have 7 days from the date you receive your item to request a return for eligible cases only(damaged, defective, or incorrect items).

To be eligible for a return:

  • The item must be unworn or unused
  • In the same condition as received
  • With original tags and packaging
  • Proof of purchase is required

View our full Return Policy here

Shipping Rates?

U.S. Shipping: $5

International Shipping: $10

Free Shipping: Automatically applied on all orders over $70

Can I Cancel My Order?

We move fast! If you need to change your size or shipping address, please email us at support@unfeltoriginals.com within 2 hours of your purchase. Once an order has hit the processing floor, we unfortunately can't make changes.

 How should I wash my Unfelt gear?

If there’s a defect or we sent the wrong item, we’ll make it right immediately. Because we are a [small/original] shop, we accept returns/exchanges within 7 days of delivery, provided the item is unworn and in its original state.

Have More Questions?